Shipping policy

1. Order Processing

• Once you place an order on SportsMrt, our team begins preparing it for dispatch as quickly as possible.

  • Orders are generally processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays, public holidays, or outside business hours will be processed on the next working day.
  • Before dispatch, every order undergoes quality inspection and secure packaging to ensure the products reach you in excellent condition.
  • During festivals, promotional campaigns, seasonal sales, product launches, or periods of unusually high order volume, processing times may be slightly longer than usual.
  • If there is any unexpected delay due to stock availability or operational issues, our support team will notify you using your registered contact details.

  Please note that order processing time is separate from the shipping and delivery time.

2. Shipping Coverage

SportsMrt currently delivers products to all serviceable pin codes across India through trusted courier and logistics partners.

• Delivery availability depends on the serviceability of your location.
• Some remote or rural areas may require additional delivery time.
• At present, international shipping is not available, unless specifically mentioned for selected products or promotional campaigns.
• If your delivery location is not serviceable by our courier partners, we may contact you to arrange an alternative solution or cancel the order with a full refund, where applicable.

We continuously work to expand our delivery network and improve our shipping coverage.

3. Shipping Charges

Shipping charges are calculated based on factors such as product weight, dimensions, delivery location, and the shipping method selected.

• Applicable shipping charges will be displayed clearly during the checkout process before you complete your payment.
• Certain products or promotional campaigns may qualify for Free Shipping, which will be clearly indicated on the website.
• Free shipping offers, if available, are subject to specific terms and minimum order values.
• Additional shipping charges may apply for:
  • Express or priority delivery services.
  • Remote or difficult-to-service locations.
  • Re-dispatch of returned shipments due to incorrect customer information.
  • Any applicable shipping charges are non-refundable once the order has been dispatched, except where required by applicable law.

4. Estimated Delivery Time

SportsMrt strives to deliver your order within the estimated delivery timeline. However, actual delivery times may vary depending on your location and courier partner operations.

Estimated delivery timelines are:

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote & Rural Locations: 5–10 Business Days

Please note that these timelines are estimates and may be affected by factors beyond our control, including:

• Weather conditions.
• Natural disasters.
  • Public holidays.
  • Political disturbances.
  • Government restrictions.
  • Courier partner delays.
  • Transportation disruptions.
  • Incorrect delivery addresses.
  • Unexpected operational challenges.

  SportsMrt is not responsible for delays caused by circumstances beyond our reasonable control; however, we will make every effort to keep you informed about the status of your shipment.

5. Order Tracking

Once your order has been packed and dispatched, you will receive a shipment confirmation through your registered email address, SMS, or WhatsApp (where available).

The notification will include:

• Courier partner name.
• Tracking number (AWB/Tracking ID).
• Tracking link (if available).
• Estimated delivery date.

You can use the provided tracking information to monitor the progress of your shipment directly through the courier partner’s website.

If you do not receive tracking information within the expected processing period, you may contact our customer support team for assistance.

6. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts before returning the shipment to our warehouse.

Delivery may fail if:

• The shipping address provided is incorrect or incomplete.
• The recipient is unavailable during delivery attempts.
• The recipient refuses to accept the package.
• Access to the delivery location is restricted.

If the package is returned to SportsMrt due to unsuccessful delivery, we may:

• Contact you to verify your shipping details.
• Arrange a re-dispatch after receiving confirmation.
• Charge additional shipping fees for re-shipment, where applicable.
• Cancel the order and process a refund after deducting applicable shipping or handling charges, subject to our Refund & Returns Policy.

Customers are requested to ensure that someone is available to receive the shipment at the provided delivery address.

7. Contact Us

Phone: 9690162406
Email: support@sportsmrt.com

We are committed to ensuring your shopping experience is smooth, safe, and satisfying.