Refund & Returns Policy
At SportsMrt, your satisfaction is our top priority. Shop with confidence knowing that if something isn’t right, we’ll make it right.
1. Eligibility for Returns
- Products must be unused, in original packaging, and in the same condition as received.
- Customized or personalized products are non-returnable unless defective.
- Returns must be requested within 14 days of receiving the product.
2. How to Initiate a Return
- Contact our support team at 9690162406 or support@sportsmrt.com.
- Provide your order number, product details, and reason for return.
- Our team will guide you and provide a return authorization if eligible.
3. Return Shipping
Customers are responsible for return shipping unless the product is defective or damaged. Use original packaging and secure the product to prevent damage. We recommend a trackable shipping service.
4. Refund Process
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error.
5. Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately with a photo. We will either replace the item or issue a full refund, including any shipping costs.
6. Exchanges
Exchanges are available for size, color, or variant issues within 14 days. Follow the return process, and once the original item is received, we will ship the replacement.
7. Contact Us
Phone: 9690162406
Email: support@sportsmrt.com
We are committed to ensuring your shopping experience is smooth, safe, and satisfying.